PRIVACY POLICY

 Last updated: 7 September 2026

About Tolvoria

Tolvoria operates the Tolvoria website, online shop and the Tolvoria mobile application (“Tolvoria App”), together with related digital content, features, products, services and experiences.

For the purposes of this Privacy Policy, the website, online shop, Tolvoria App and related Tolvoria services are collectively referred to as the “Services.”

Our online shop is hosted by Shopify, which enables us to provide our online shopping services.

This Privacy Policy explains how Tolvoria collects, uses, stores and discloses personal information when you visit our website, use the Tolvoria App, purchase products or digital services, communicate with us or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully.

Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you or another identifiable individual.

The information we process depends on how you interact with Tolvoria.

This may include:

Contact Information

Where you provide it to us, we may process information such as:

• Name
• Email address
• Telephone number
• Billing address
• Delivery address

Purchase and Transaction Information

When you purchase physical or digital Tolvoria products or services, we may process information relating to:

• Products or services purchased
• Transaction history
• Payment status
• Returns, refunds or cancellations
• Delivery information

Payment-card information is generally processed securely by our authorised payment providers rather than directly by Tolvoria.

Account Information

If account functionality is available through any Tolvoria Service, information may include:

• Username or display name
• Login information
• Account preferences
• Settings
• Information necessary to maintain the account

Tolvoria App Information

When you use the Tolvoria App, certain technical or usage information may be processed where necessary to operate, secure and improve the App.

Depending on the functionality being used, this may include:

• Device type
• Operating-system version
• App version
• Technical identifiers
• Crash and diagnostic information
• App performance information
• General interaction with features and screens
• Game or activity progress where required for the functionality
• Preferences and settings selected within the App

Tolvoria does not intentionally collect information that is unnecessary for providing the App and its features.

Communications

If you contact Tolvoria, we may process the information contained in your communication, including emails, customer-support enquiries and other messages.

Website and Device Information

When you use our website or online Services, we or our service providers may process technical information such as:

• Browser type
• Device information
• Network information
• IP address
• Cookie information
• Information about how the website is used

How We Collect Personal Information

Personal information may be collected:

Directly from You

For example when you:

• Make a purchase
• Contact Tolvoria
• Create an account where available
• Subscribe to communications
• Provide information through our website or App

Automatically

Certain technical information may be collected automatically when you use our website or App.

This can include information required for security, performance, diagnostics and basic operation of the Services.

From Service Providers

We may receive or process information through companies that help us operate Tolvoria, including hosting providers, payment providers, technology providers and other service providers.

How We Use Personal Information

We only process personal information where we have an appropriate purpose and legal basis.

Information may be used to:

Provide the Tolvoria Services

This includes:

• Operating the Tolvoria website
• Operating the Tolvoria App
• Providing App functionality
• Providing digital content
• Processing purchases
• Delivering orders
• Maintaining accounts where applicable
• Saving relevant settings or progress where the feature requires it
• Providing customer support

Improve Tolvoria

We may use appropriate technical and usage information to:

• Detect technical problems
• Fix errors
• Improve App performance
• Improve website performance
• Understand whether features work as intended
• Improve accessibility and usability
• Develop and improve Tolvoria experiences

Security and Fraud Prevention

Information may be processed where necessary to:

• Protect Tolvoria and its users
• Prevent fraud
• Detect abuse
• Protect transactions
• Investigate security incidents
• Maintain the integrity of our Services

Communication

We may use contact information to:

• Respond to enquiries
• Provide customer support
• Send important service information
• Communicate about purchases or accounts

Marketing

Where permitted by law, and where consent is required only after receiving that consent, we may send marketing or promotional communications.

You can unsubscribe from promotional emails at any time using the unsubscribe link contained in the email.

Legal Obligations

We may process information where necessary to:

• Comply with applicable law
• Meet accounting or tax requirements
• Respond to valid requests from authorities
• Establish or defend legal claims
• Enforce our Terms and policies

Purchases Through the Tolvoria App

Some Tolvoria App functionality, digital content, subscriptions or other features may require payment.

Where purchases are made through an app marketplace such as Apple’s App Store, payment processing is handled by the relevant platform or authorised payment provider.

Tolvoria does not receive your complete payment-card details from Apple merely because you make an App Store purchase.

Information relating to a purchase may nevertheless be provided to Tolvoria where necessary to verify entitlement to purchased content, subscriptions or functionality.

Purchases made through an external platform may also be subject to that platform’s own terms and privacy practices.

Children and the Tolvoria App

Tolvoria creates imaginative products and digital experiences that may be enjoyed by children.

We recognise that children deserve particularly strong privacy protection.

The Tolvoria App is designed to minimise the collection of personal information and we do not knowingly collect personal information from children beyond what is necessary and legally permitted for the relevant functionality.

Children should not be asked to provide unnecessary personal information in order to enjoy ordinary Tolvoria content.

Where parental or guardian consent is required by applicable law for a particular feature or processing activity, Tolvoria will require the appropriate consent before that processing takes place.

Purchasing functions are intended to be completed or authorised by an adult or otherwise handled in accordance with the requirements of the relevant app marketplace and applicable law.

We do not knowingly use children’s personal information for behavioural advertising.

If you are a parent or guardian and believe that a child has provided personal information to Tolvoria inappropriately, please contact us at hello@tolvoria.com so that we can investigate and, where appropriate, delete the information.

How We Disclose Personal Information

We may disclose information to service providers where reasonably necessary to operate Tolvoria.

These may include:

• Shopify
• Payment providers
• App infrastructure and technology providers
• Hosting providers
• Cloud-service providers
• Delivery companies
• Customer-support providers
• Security providers
• Analytics or diagnostic providers where used and legally permitted

Service providers may process information only for appropriate purposes and subject to applicable data-protection requirements.

We may also disclose information where required by law or where necessary to protect Tolvoria, our users or other individuals.

We may disclose relevant information in connection with a merger, acquisition, restructuring or similar business transaction where legally permitted.

Tolvoria does not sell personal information for money.

Our Relationship with Shopify

The Tolvoria online shop is hosted by Shopify.

Shopify processes certain personal information relating to access to and use of the online shop in order to provide its platform and related services.

Information submitted through our online shop may therefore be processed by Shopify and its service providers.

Shopify may process information outside your country of residence in accordance with applicable data-protection requirements.

For processing where Shopify independently determines the purposes and means, Shopify is responsible for that processing.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to:

• Operate the website
• Remember preferences
• Maintain security
• Understand website performance
• Improve functionality
• Provide analytics where permitted
• Provide marketing where permitted

Where required by law, non-essential cookies will only be activated after consent has been provided.

Users can manage cookie choices through the cookie controls available on our website.

Third-Party Services and Links

Tolvoria Services may contain links to third-party websites, platforms or services.

Third-party services operate under their own privacy policies and terms.

Tolvoria is not responsible for the privacy or security practices of independent third parties.

Users should review the privacy information provided by the relevant third party before providing personal information to that service.

Security

Tolvoria uses reasonable organisational and technical safeguards designed to protect personal information.

However, no online system can guarantee absolute security.

Users should therefore avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required by law.

Retention periods may depend on factors such as:

• Account requirements
• Purchases and transactions
• Customer-service requests
• Accounting obligations
• Tax requirements
• Security requirements
• Fraud prevention
• Legal claims

When personal information is no longer required, it will be deleted or anonymised unless applicable law requires or permits longer retention.

Legal Bases for Processing in the EEA and United Kingdom

Where the General Data Protection Regulation (GDPR), UK GDPR or similar legislation applies, Tolvoria may rely on the following legal bases:

Performance of a Contract

Where processing is necessary to provide a product or service requested by you.

Legal Obligation

Where processing is necessary to comply with applicable legal requirements.

Legitimate Interests

Where processing is necessary for legitimate business purposes, such as maintaining security, responding to enquiries and improving our Services, provided those interests are not overridden by your rights and freedoms.

Consent

Where applicable law requires consent, including for certain marketing activities or non-essential cookies.

Consent can be withdrawn at any time.

Your Privacy Rights

Depending on your location and applicable law, you may have rights including:

• Access – request information about personal data we process about you.
• Correction – request correction of inaccurate information.
• Deletion – request deletion of information where applicable.
• Restriction – request restriction of certain processing.
• Objection – object to certain processing based on legitimate interests or direct marketing.
• Data portability – receive certain personal information in a structured and commonly used format.
• Withdrawal of consent – withdraw consent where processing relies on consent.
• Complaint – lodge a complaint with the relevant data-protection authority.

To exercise your rights, contact:

info@tolvoria.com

We may need to verify your identity before completing certain requests.

Account Deletion

Where a Tolvoria Service allows users to create an account, users may request deletion of their account and associated personal information, subject to information that Tolvoria is legally required or permitted to retain.

Instructions for account deletion will be made available within the relevant Service or through an appropriate account-deletion method.

You may also contact:

info@tolvoria.com

for assistance concerning privacy or deletion requests.

Communication Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the communication.

Even after unsubscribing from marketing, we may continue to send necessary non-promotional messages concerning purchases, accounts, customer service, security or other transactions.

International Data Transfers

Personal information may in some circumstances be processed outside the country in which you live.

Where personal information is transferred outside the European Economic Area or United Kingdom, Tolvoria will use a legally recognised transfer mechanism where required.

This may include:

• An adequacy decision
• European Commission Standard Contractual Clauses
• UK-approved transfer mechanisms
• Another safeguard permitted by applicable law

Complaints

If you have concerns about how Tolvoria processes personal information, please contact us first so that we can investigate the matter.

You also have the right to lodge a complaint with your local data-protection authority.

In Denmark, the relevant authority is:

Datatilsynet
The Danish Data Protection Agency

Changes to This Privacy Policy

Tolvoria may update this Privacy Policy from time to time to reflect:

• Changes to the Tolvoria App
• New or changed Tolvoria Services
• Changes to our website or online shop
• Changes in technology
• Changes to our privacy practices
• Legal or regulatory requirements

The latest version will be published through the appropriate Tolvoria Services and the “Last updated” date will be changed.

Where legally required, additional notice will be provided for material changes.

Contact Tolvoria

If you have questions about this Privacy Policy, the Tolvoria App, our website, our online shop or your privacy rights, please contact:

Tolvoria
Skjesbjergvej 1
8860 Ulstrup
Denmark

Email: info@tolvoria.com
Telephone: +45 93 30 02 58

For the purposes of applicable data-protection legislation, Tolvoria is the data controller responsible for the personal information described in this Privacy Policy.