Leveringspolitik

SHIPPING POLICY

At Tolvoria, every order is carefully prepared and packed before beginning its journey to you.

Order Processing

Orders are processed as quickly as possible. Once your order has been dispatched, you will receive a confirmation email containing tracking information, where available.

Orders are not processed or shipped on weekends or public holidays. During busy periods, launches or holidays, processing may take slightly longer.

Shipping Rates and Delivery Times

Available shipping methods, delivery charges and estimated delivery times will be shown at checkout before you complete your purchase.

Delivery times are estimates and may be affected by circumstances outside our control, including delays caused by carriers, customs processing, weather conditions or public holidays.

Delivery Address

Please ensure that your delivery address is complete and correct before placing your order. Tolvoria cannot guarantee that an address can be changed once an order has been confirmed or dispatched.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

International Orders

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer..

Customs processing may cause additional delivery delays.

Lost or Damaged Parcels

Please inspect your order when it arrives. If your parcel is damaged, your order is incomplete, or you have received the wrong item, contact us as soon as possible at hello@tolvoria.com. Include your order number and photographs of the parcel and item so that we can assess the issue and help resolve it.

If your parcel appears to be lost, contact us at hello@tolvoria.com so that we can investigate the delivery with the carrier.